This Privacy Policy describes how Prestige Event Rentals, LLC ("Prestige," "we," "us," or "our") collects, uses, discloses, and protects information about you when you visit prestigerentalsny.com (the "Site"), request a quote, place an order, or otherwise interact with our services (collectively, the "Services"). By accessing or using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.
1. Information We Collect
We collect information you provide directly, information collected automatically, and information from third parties.
Information you provide to us, which may include: your name; billing and delivery addresses; email address; telephone number; company or organization name; event details (date, address, type of event); order and rental preferences; the contents of messages, quote requests, and other communications you send us; and signatures, signer name, and related information captured when you electronically sign a rental contract.
Payment information. When you make a payment, your payment card details are collected and processed directly by our third-party payment processor, Stripe, Inc. ("Stripe"). We do not store your full payment card number on our systems. We may retain limited transaction information such as the last four digits of a card, card brand, payment amount, date, and a payment reference identifier for order management, accounting, fraud prevention, and dispute resolution.
Information collected automatically. When you use the Site, we and our service providers may automatically collect certain information, including your IP address, browser type, device information, operating system, referring URLs, pages viewed, links clicked, and the dates and times of your visits. We may collect this information through cookies, pixels, log files, and similar technologies. We may also capture the IP address and timestamp associated with a contract signature for verification and record-keeping purposes.
Information from third parties. We may receive information from service providers that support our operations, including payment processors, address-verification and mapping providers, analytics providers, and content delivery networks.
2. How We Use Your Information
We use the information we collect to: provide, operate, and maintain the Services; prepare and send quotes and invoices; process orders, rentals, deliveries, and pickups; process payments and hold security deposits or authorizations; create, deliver, and store rental contracts and signatures; communicate with you about your orders, inquiries, and account; calculate delivery areas, order minimums, and applicable fees and taxes; prevent, detect, and investigate fraud, security incidents, and other unauthorized or illegal activity; enforce our agreements, including our Terms of Service and rental contracts; comply with legal obligations; and improve and develop the Services.
3. How We Share Your Information
We do not sell your personal information. We may share your information as follows:
Service providers. We share information with third parties that perform services on our behalf, including payment processing (Stripe), address verification and mapping, hosting and content delivery, analytics, communications, and similar functions. These providers are permitted to use your information only to perform services for us.
Delivery and operations. We share delivery and event information with our drivers and operational staff as needed to fulfill your order, including delivery and pickup.
Legal and protective purposes. We may disclose information if we believe in good faith that disclosure is necessary to comply with a law, regulation, legal process, or governmental request; to enforce our agreements; to protect the rights, property, or safety of Prestige, our customers, or others; or in connection with an actual or suspected fraud or security matter.
Business transfers. We may transfer information in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, or in the event of insolvency or bankruptcy.
With your consent. We may share information for any other purpose disclosed to you with your consent.
4. Payments
Payments are processed by Stripe. Your use of Stripe's payment services is subject to Stripe's own terms and privacy policy, available at https://stripe.com. We are not responsible for the collection, use, or security practices of Stripe or any other third-party payment provider, except as required by law. You authorize us and Stripe to charge your payment method for amounts due, including deposits, balances, security holds or authorizations, applicable taxes and fees, and any late charges, damage charges, or other amounts you owe under your order or rental contract.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Site, remember your preferences, analyze usage, and improve the Services. You can set your browser to refuse cookies or to alert you when cookies are being sent; however, some parts of the Services may not function properly without them. We are not obligated to respond to "Do Not Track" signals.
6. Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide the Services, maintain business and financial records, resolve disputes, enforce our agreements, and comply with our legal obligations. Retention periods vary depending on the type of information and applicable legal requirements.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information consistent with applicable law, including the New York SHIELD Act. However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot and do not guarantee absolute security, and you provide information to us at your own risk. You are responsible for maintaining the confidentiality of any account credentials or access links (including tokenized order links) provided to you.
8. Your Choices and Rights
You may update certain information or opt out of promotional communications by contacting us using the information below or by using the unsubscribe mechanism in our emails. Depending on your jurisdiction, you may have additional rights regarding your personal information, such as the right to access, correct, or delete it. We will respond to verifiable requests as required by applicable law. We may decline requests where permitted by law, including where necessary to complete a transaction, comply with a legal obligation, prevent fraud, or maintain business records.
9. Children's Privacy
The Services are intended for individuals who are at least 18 years old and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it.
10. Third-Party Links
The Site may contain links to third-party websites or services that we do not operate or control. This Privacy Policy does not apply to those third parties, and we are not responsible for their content or privacy practices.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. Your continued use of the Services after any change constitutes your acceptance of the revised Privacy Policy.
